Delivery & Returns
Shipping
Free Shipping Over £50 Enjoy complimentary shipping on all orders over £50! We understand the importance of getting your purchases to you swiftly and securely.
Shipping Process
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Shipping Cost: For orders under £50, a standard postage fee of £3.95 applies
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Dispatch Time: We aim to ship out all orders within 1-3 working days.
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Delivery Method: Orders are sent via Royal Mail 2nd Class.
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Delivery Time: Typically, it takes 2-4 days for your order to be delivered, excluding bank holidays.
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Busy Periods: Please allow up to 7 days for delivery during extremely busy periods..
Returns
30-Day Return Policy Your satisfaction is paramount to us. If you're not completely happy with your purchase, we accept returns within 30 days of receipt.
How to Return:
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Ensure the items are in their original condition and packaging.
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Send the items back to us at the following address:
Fire and Wolf
Bailin Distribution,
Harvey Road,
Basildon, Essex,
SS13 1YY
Refunds: Upon receiving and inspecting the returned items, we will process your refund. Please allow a standard time frame for the refund to be credited to your original method of payment.
We're here to help make your shopping experience with Fire and Wolf as smooth and enjoyable as possible. For any further queries regarding deliveries and returns, please contact us.